People Operations Manager (UK Benefits & Admin)

Reporting to the People Director, you will create impact within our People Operations Team, within the People Capability. You will be a key operational support function, ensuring the smooth processing and management of essential HR and payroll activities for the UK region.

You will help align operational activities with the broader People team and agency objectives, driving efficiency and accuracy across various employee lifecycle processes.

Your primary responsibilities will include:

• Data Management: Maintain and manage accurate employee data within HR and payroll systems, ensuring compliance with internal policies and legal requirements.
• UK Payroll Inputs & System Management: Process and validate payroll inputs, coordinating with payroll providers and finance teams to ensure accurate and timely employee payments.
• Operations Queries & Ticketing: Act as the primary contact for operational queries and ticketing, resolving employee and manager inquiries related to HR processes, payroll, and benefits. Escalation to HR Manager & HR Director, where necessary.
• UK Benefit Administration: Manage employee benefits, including enrollments, terminations, and issue resolution, while liaising with benefits providers and internal stakeholders.
• Onboarding & Offboarding: Facilitate a smooth onboarding experience for new hires, including documentation collection, system setup, and coordination with key stakeholders. Manage offboarding processes, ensuring compliance with exit procedures and system deactivation.
• Freelance & Contractor Administration: Manage agreements, terminations, and issue resolution, while liaising with internal stakeholders and finance.
• Midcycle Changes: Process and track midcycle changes, including promotions, salary adjustments, job title changes, and reporting line updates.
• Data Reporting & Compliance: Support reporting and compliance initiatives, including audits, employee changes, and relations matters, ensuring accuracy and alignment with legal and internal standards.
• Regional & Country-Specific Requests: Address and execute ad hoc regional and country-specific HR requests alongside HR Managers, adapting to local regulatory and business needs as they arise.