Oracle Utilities CC&B Technical and Functional Architect

Overview: 

We are seeking a highly skilled Oracle Utilities Customer Care & Billing (CC&B) Technical and Functional Architect to join our LADWP AMS Support Project. The ideal candidate will possess hands-on technical and functional expertise in Oracle CC&B applications, with strong development skills and experience in both solution design and delivery. 

Key Responsibilities: 

• Lead and plan multiple phases of the Customer Information System (CIS) implementation lifecycle — from requirements gathering and design to testing, deployment, and post-production support. 

• Perform techno-functional duties across business process analysis, system configuration, development, integration, and testing. 

• Conduct workshops to gather requirements, analyze current processes, and identify optimization opportunities. 

• Design and document functional and technical specifications aligned with business needs. 

• Oversee and perform defect management, including analysis, troubleshooting, and resolution. 

• Collaborate with cross-functional teams and stakeholders to ensure solution alignment and project success. 

• Develop and maintain detailed project plans to track progress and ensure timely delivery. 

• Provide production support and continuous improvement recommendations post-implementation. 

Required Skills & Qualifications: 

• 5+ years of hands-on experience with Oracle Utilities CC&B in both technical and functional capacities. 

• Proven experience in CIS implementation or support projects. 

• Strong knowledge of Java, SQL, and Oracle Utilities Application Framework (OUAF). 

• Proficiency in system configuration, custom development, and integration within Oracle Utilities applications. 

• Deep understanding of business process analysis, design, and re-engineering. 

• Excellent communication and stakeholder management skills. 

• Experience with defect management and resolution processes. 

• Ability to lead workshops and facilitate alignment between technical and business teams. 

Preferred Qualifications: 

• Experience with LADWP or other utility industry clients. 

• Familiarity with Oracle Cloud Infrastructure (OCI) or related Oracle Utilities cloud platforms. 

• Exposure to Customer-to-Meter (C2M) or other Oracle Utilities applications. 

• Bachelor’s degree in Computer Science, Information Systems, or related field.