Claims Processor

The Opportunity

As a Claims Processor, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range:  
$44,000 - $50,000

How You Will Make an Impact

Responsibilities

• Dispatch various claim assignments, including estimates, supplements, diminished value, fixed property, and specialty claims
• Route claims to third-party vendors for in-person inspection(s)
• Support the APD team with various projects and duties
• Support Subrogation efforts, managing eSub, and creating FNOLs
• Assist in setting up various parties in rentals
• Communicate with adjusters for updates on the queues of task request(s) to drive claims to resolution
• Assist in sending documents, managing vendor queues, and making contact with claim participants, providing claim information  
• Complete all other tasks as assigned by the supervisor/manager

Qualifications/ Requirements

• 1+ years of experience in an office environment
• High school diploma/GED required
• Attention to detail and accuracy
• Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
• Strong written and verbal communication skills
• Communicates and collaborates effectively in a matrixed environment
• Ability to handle ambiguity and quickly adapt when changes occur
• Able and willing to follow company policies and procedures
• Ability to approach problems with an open mind
• Flexibility and comfortable handling multiple tasks at once

What You Will Need to Succeed
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

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