Store Director, Retail

About You  

You are a dynamic and driven luxury retail professional with the vision, commitment, perseverance, and grit to grow a business and drive exceptional results. Recognizing that premium and luxury space is often fraught with contradiction, you are fully capable of handling people with a broad variation in thoughts and perspectives. With a command of language, you have the capacity to appeal to people from all around the world. You possess a keen eye for detail, the attention to detail needed to dig beyond the surface, and the capacity to think critically about every aspect of running a premium store. Demonstrating a genuine interest in customers, your ability to tactfully engage on topics ranging from politics to trends is beneficial. 

Position Summary  

As Store Director for our upscale luxury brand, you are responsible for delivering impeccable customer service, driving sales, managing a high-performing team, and upholding the brand’s prestigious image. Your key responsibilities will include leading and managing the store team to achieve sales targets, overseeing daily operations, including inventory control, merchandising, and compliance, analyzing data to make informed decisions and drive store performance, managing the store budget, monitoring expenses, and identifying cost-saving opportunities, facilitating training programs to enhance product knowledge, selling skills, and customer service, ensuring an excellent customer experience by maintaining high standards of service and product knowledge., and addressing customer concerns and feedback to enhance overall satisfaction and store reputation. 

Essential Functions 

• Drive sales by implementing strategic initiatives and inspiring the team to achieve targets. 
• Master sales techniques and lead by example in serving and satisfying clients. 
• Deliver an elevated luxury experience, offering expert styling advice to clients. 
• Address client inquiries and resolve issues promptly to ensure satisfaction. 
• Develop/execute clienteling strategies, ensuring proactive outreach and personalized follow-up. 
• Proactively drive customer acquisition by identifying and engaging new customers. 
• Analyze weekly and monthly performance reports, identifying business opportunities. 
• Optimize key performance indicators (KPIs) such as sales, average transaction value, units per transaction, etc. 
• Manage inventory levels, including ordering, receiving, and displaying products effectively. 
• Ensure accurate cash management, administration, and compliance with the department store’s standards. 
• Ensure compliance with company policies and procedures. 
• Work seamlessly with Bloomingdale’s in-store team including the department manager, personal shoppers, brand stylists, and other sellers to drive sales and elevate the client experience. 
• Build strong relationships within the stores to maximize exposure, cross-sell opportunities, and integrate LAGOS into the broader luxury experience. 
• Motivate, coach, and mentor team members to foster a culture of excellence and engagement. 
• Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews. 
• Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations. 
• Lead by examples, demonstrating a strong work ethic, passion, and commitment to the brand’s vision and values. 
• Manage recruitment, onboarding, and training to build a strong and talented team. 
• Partner with human resources on performance assessments, training plans, and disciplinary procedures. 
• Parter with HR to develop personalized career plans for team members, ensuring consistent development. 
• Ensure the boutique’s caseline is impeccably merchandised and that it adheres to visual directives. 
• Embody the brand’s values and maintain a clean, organized, and comfortable concession environment that reflects the company’s brand image. 
• Maintain awareness of market trends and competitor activity to position the brand effectively. 
• Plan and execute high-touch VIP events and exclusive appearances to drive engagement and strengthen client relationships. 
• Develop relationships with stakeholders in the luxury and jewelry industry to expand brand reach. 
• Build relationships with corporate team members and provide feedback to optimize brand execution. 

Qualifications 

• A bachelor’s degree in business administration, retail management, or a related field. 
• 5-7 years of retail management experience, with a proven track record of leadership success. 
• Proven success in a luxury retail environment, focusing on the achievement of sales plan. 
• Passion for jewelry and a keen eye for aesthetics, recognizing the quality and craftsmanship of different collections and products. 
• Proven ability to cultivate and maintain relationships with high-net-worth clients through personalized service and clienteling practices. 
• Ability to interact effectively with diverse clientele, adapting to various backgrounds. 
• Exceptional service skills and a commitment to creating memorable client experiences. 
• Advanced selling skills and a history of meeting quotas. 
• Excellent phone skills and rapport-building abilities. 
• Proficiency in Microsoft Office 365. 
• Experience in sales presentations, overcoming objections and stalls, and closing techniques. 
• Excellent interpersonal and communication skills, with the ability to build rapport and earn trust. 

Core Competencies  

To thrive and grow with our company, you must possess and continue to develop the following competencies: 

Customer Focus: Ensuring that the internal and external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value. 

Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress towards goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. 

Building Trusting Relationships: Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions. 

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful. 

Growth Orientation: Harnessing technical expertise, continuous learning, and commitment to improvement to optimize processes, address challenges, and achieve impactful results.