Aussie Product Support Specialist (February 09 Start)

What You’ll Do 

• Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries. 
• Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more. 
• Provide first-call resolution across multiple channels – phone, email, and messaging platforms. 
• Ensure compliance with policies, industry regulations, and internal procedures. 
• Collaborate with internal teams to improve processes and enhance customer experiences.