Business Systems Analyst - Learning Management System

We’re looking for a Business Systems Analyst for our Learning Management System (LMS) application and help desk team. You will play a critical role in writing application feature specifications, administering the system and handling complex Help Desk tickets. You will work with stakeholders, users, developers and training coordinators to ensure that our LMS is configured to meet new business needs and that bug fixes are made. We are looking for someone who has strong business and functional understanding of Learning Management Systems but also has some comfort level with more technical areas around reporting (some familiarity with SQL preferred), xAPI learning standards and systems integration experience (e.g., APIs, database views, file transfer).  The Business Systems Analyst will help maintain and optimize our enterprise LMS, ensuring ongoing system administration, and providing user support through our help desk. This position is ideal for candidates with a strong analytical mindset, technical proficiency, and a passion for supporting organizational learning initiatives.

This position offers a full-time off-site work schedule. You will collaborate and contribute through virtual interactions. Occasional on-site presence to meet business needs may be required.

This is a Flexible Term appointment 1-2 years in length.

In this role you will 

• Collaborate with business stakeholders to gather requirements, analyze workflows, and recommend system enhancements.
• Serve as a Product Owner for LMS features to create and maintain product roadmap and backlog.
• Administer and configure the enterprise LMS, including user management, course setup, content uploads, and system updates.
• Serve as a primary point of contact for LMS-related inquiries, troubleshooting issues, and resolving user support tickets via the help desk.
• Document processes, system configurations, and user guides to support training and onboarding.
• Monitor system performance, conduct regular audits, and ensure data integrity and security.
• Collaborate with IT and development teams to on new features, bug fixes, integrations, and technical support.
• Generate and analyze reports and system metrics.
• Write test plans and conduct test cases for enhancements, new features and integrations within the LMS environment.
• Provide training and support for end-users and administrators as needed.
• Perform other duties as assigned.