Collections Associate II

As the Credit Associate II, you will be responsible for order approval, collections and/or cash application for assigned MBC customers.  Your day will include collection calls, responding to emails, reviewing and approving orders, problem solving issues, cash reconciliations, and providing statements and invoices as requested.  In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues.  This position reports to the Credit Supervisor.

Responsibilities

• Build cross-functional partnerships between credit and all other teams in the OTC process to best respond to the customer’s needs.
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.
• Ability to work using multiple screens to navigate between 7 or more open software applications

Characteristics & Attributes

• Demonstrates the MasterBrand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day
• Customer Service Mindset with high emotional intelligence
• Positive, inclusive, and continuous improvement-oriented attitude
• Effective verbal and written communication and interpersonal skills, enabling for effective, cross-functional and customer collaboration, problem solving and execution
• Keen eye for detail with strong analytical skills using AR metrics (e.g., DSO trends, aging buckets, payment behavior patterns) to drive strategy and prioritize efforts
• Thrives under a fast-paced and continuous improvement environment
• Skilled in the practice of AR research and issue resolution
• Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely
• Proactive risk mitigation, such as recommending credit limits, terms adjustments, or escalation protocol
• Strategic negotiate skills to influence customer decisions to balance customer relationships with cash flow goals