Collections Associate II

As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned MBC customers.  Your day will include collection calls, responding to emails, reviewing and approving orders, problem solving issues, cash reconciliations, and providing statements and invoices as requested.  In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues. This person is responsible for managing accounts receivable and recovering outstanding payments for a building or construction companies. The role requires a deep understanding of the construction industry's billing processes, including lien laws and progress billing. 

Responsibilities:

• Build cross-functional partnerships between credit and all other teams in the order-to-cash process to best respond to the customer’s needs.
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.
• Effectively manage communication with customer through 3rd party portal.