IT Support Technician (L1 / L2)
ContractJob Overview
About the project
We are looking for two IT Support Technicians to provide on-site technical support at a manufacturing site in Ropczyce.
One role covers first-line (L1) and the other second-line (L2) responsibilities, ensuring smooth operation of end-user systems, hardware, and local infrastructure. Ideal candidates will be hands-on, proactive, and comfortable communicating in both Polish and English.
Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.
Requirements
Previous experience in IT support (L1 or L2); L2 experience is a strong advantage.
Solid technical understanding of Windows OS, Active Directory, Office 365, and basic troubleshooting.
Ability to diagnose more advanced issues involving hardware, infrastructure, and networks.
Strong communication skills in Polish and English.
Problem-solving mindset and ability to work independently on-site.
Full-time on-site availability in Ropczyce.
Responsibilities
Provide day-to-day technical support to on-site users.
Troubleshoot hardware and software issues (Windows, PCs, printers, O365).
Handle user account management (password resets, access requests, AD).
Log, track, and update support tickets in the system.
Resolve basic network and infrastructure issues.
Install, configure, and maintain IT equipment (workstations, Wi-Fi, printers).
Collaborate with L2/L3 teams for escalations and follow technical procedures.
Ensure IT services meet operational standards and support manufacturing continuity.
Compensation and benefits
Fair salary based on your experience
Training budget and learning opportunities
Equipment budget
Private healthcare
Birthday gifts
MultiSport card
Wellbee mental health package
Recruitment process flow:
We respect your time and effort, so our recruitment process is as short and convenient as possible. Our recruiters are committed to keeping you in the loop and will happily answer your questions to help you prepare or clarify our expectations.