Engagement Manager

About the role

We are seeking a dynamic and strategic Engagement Manager to serve as the primary liaison between our organization and our clients. This role is responsible for managing client relationships, ensuring project success, and driving process improvements that enhance customer value. The ideal candidate is highly organized, proactive, and skilled at balancing multiple projects while delivering exceptional client service.

Compensation for this role is between $70,000 - $115,000 depending on location and level.

What you'll do

• Client Relationship Management:
• • Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
  • Ensure client needs and expectations are met by proactively addressing concerns and providing strategic guidance.
  • Communicate project updates, milestones, and deliverables clearly to stakeholders.
• Project Coordination:
• • Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
  • Collaborate with internal teams to align efforts with client priorities and expectations.
  • Identify and mitigate potential risks that could impact customer success.
• Process Optimization:
• • Analyze workflows and identify inefficiencies to enhance operational effectiveness.
  • Implement best practices and process improvements to drive better outcomes for clients.
  • Continuously seek opportunities to streamline operations and maximize customer value.
• Impact to Customer Value:
• • Execute on customer priorities to ensure their success and satisfaction.
  • Deliver strategic insights and recommendations that align with client goals.
  • Drive initiatives that enhance customer experience and long-term partnership value.

Qualifications

• Background in Business, Project Management, or a related field.
• 3+ years of experience in client engagement, project management, or account management.
• Background Healthcare specializing in both:
• • Payer Enrollment
  • Credentialing
• Strong problem-solving and critical-thinking skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to manage multiple projects and stakeholders effectively.