Collections Specialist

The Collections Specialist will be responsible for managing and reducing MedTrainer’s outstanding accounts receivable balances by actively contacting customers to secure payment. This position reports directly to the U.S. Controller and plays a critical role in maintaining positive customer relationships while ensuring timely collections.

The ideal candidate must be highly fluent in English, possess excellent communication and negotiation skills, and have prior experience supporting U.S.-based companies in a collections or accounts receivable support role.

Note: This role does not involve billing or accounting functions; it is focused solely on collections activities.

Key Responsibilities

• Proactively monitor the accounts receivable aging report and identify delinquent accounts.
• Initiate outbound calls and send emails to customers regarding past-due balances.
• Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.
• Document all collection activities, follow-ups, and customer communications in the ERP system.
• Escalate unresolved payment issues to management or customer success teams as appropriate.
• Partner with internal teams, including Customer Success and Sales, to support customer account resolution.
• Maintain professionalism and a positive customer experience throughout all collection efforts.
• Generate regular reports on collections activity and performance metrics.
• Recommend accounts for escalation to external collections agencies when appropriate.