SaaS Training & Onboarding Manager

We’re looking for a Training & Onboarding Manager who can bring learning to life. This role blends training delivery, content creation, and software onboarding into one dynamic position.

You’ll create high-impact training materials, deliver engaging sessions for both clients and internal teams, and help shape a scalable onboarding function from the ground up. The role starts as an individual contributor but has a clear growth path into leadership.

What You’ll Do

Training Content Creation

• Build and refine training materials: guides, scripts, decks, videos.
• Decide when content should be live, recorded, or self-paced.

Training Delivery

• Train clients on MedTrainer’s software.
• Deliver internal training on CS skills and soft skills.

Client Onboarding

• Support onboarding of new customers.
• Help shorten onboarding cycle times through better education.

Leadership Path

• Potential to immediately supervise 1 direct report.
• Opportunity to build a full onboarding/training team as we scale.