Pharmacy Technician

Prescription Processing:

• Accurately and efficiently fill prescription orders. Filling via vials or blister packing
• Measure dosage of medications, according to prescription orders
• Understand regulatory requirements for filling and labeling prescriptions.
• Assist with both inbound and outbound phone calls.
• Identify which calls can be addressed independently and which require redirection to a pharmacist (e.g., new prescriptions, medication consultations).
• Troubleshoot delivery concerns and communicate issues effectively to customers, pharmacies, or peers.

Customer Interaction:

• Understand HIPAA privacy rules and ensure proper communication and paperwork completion.
• Verify patient information (name, address, date of birth, insurance, etc.), number of prescriptions and coordinate consultations with pharmacists.

Documentation and Delivery:

• Follow protocol for pharmacy deliveries via internal or external couriers, including outbound calls to confirm receipt.
• Batch reconcile deliveries within the pharmacy system and file paperwork according to policy.
• File all documentation according to policy and/or law.

Inventory and Maintenance:

• Maintain appropriate stock of vials, lids, printer paper, and labels, and communicate low stock issues.
• Assist Inventory Technician with out-dates and proper shelf maintenance monthly.
• Maintain a clean working environment, including personal space and entire premises (e.g., trash removal, cleaning shelves, floors, bathrooms, counters, and breakroom).