Chief Customer Support Officer

We are looking for a Chief Customer Support Officer who will take on a key role in building and developing customer support processes.

Responsibilities:

Oversee customer relationships with both new and existing clients through CRM systems.

Ensure CRM systems support an effective sales funnel.

Develop and implement marketing strategies to attract new customers.

Manage key CRM processes: registration, retention, activation, reactivation, deposits, and related strategies.

Identify and propose new methods to improve customer experience.

Support the organization of promotional events to engage prospective clients.

Conduct research on Contact Center performance, market trends, and competitor activities.

Requirements

Proven experience as a CEO, Head of Client Relationship/Customer Support, or in a similar senior role.

Strong background in customer acquisition strategies.

In-depth knowledge of CRM systems and customer lifecycle management, including touchpoints such as email, SMS, calls, and other channels.

Technical expertise in CRM platforms and analytical tools.

Understanding of communication practices across calls, email, SMS, chat, and messaging platforms.

Sales experience.

English level B2–C1.

Russian speaking level - conversational.

Willingness to relocate to Cyprus.

Benefits

A challenging role in a fast-growing international environment with a multicultural team

Supportive working atmosphere with motivated experts and leaders, fostering a culture of collaboration and results.

Modern corporate equipment (macOS or Windows) and additional hardware provided.

Paid vacation, sick leave, personal days, and holidays.

Referral program with bonuses for successful recommendations.

Educational opportunities: internal training, compensation for external learning, and attendance at global industry conferences.

Mentorship and coaching rewards program.

Free in-house English courses.

In-house travel services.

Additional benefits may vary depending on location.