Senior Technical Writer

Moodle with us!

At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you’re ready to make a real impact,  and be part of a global movement shaping the future of learning, join us let’s transform education together!

About the role

We’re looking for an experienced Technical Writer to take ownership of Moodle’s product documentation and public knowledge base.

This is a new role, reporting into the Sales Documentation Lead, focused on transforming documentation into a user-centred enablement asset that drives product adoption, customer success, and sales effectiveness.

You’ll turn complex product and technical information into clear, outcome-driven content that helps customers, partners, and internal teams understand and use Moodle products with confidence.

You’ll work closely with Product Managers, Developers, UX Designers, and Support teams to ensure every piece of content is accurate, accessible, and easy to navigate — while helping to define the structure, standards, and workflows that make Moodle’s documentation consistent, scalable, and discoverable across audiences.

What You’ll Do

• Plan, write, and maintain clear, accurate product documentation — user guides, FAQs, release notes, and admin manuals.
• Translate technical concepts into simple, accessible content for global audiences.
• Collaborate with Product and Engineering to stay aligned with releases and ensure accuracy.
• Contribute to the ongoing improvement of Moodle’s public knowledge base (structure, taxonomy, metadata, and search).
• Create and maintain style guides, templates, and content standards for consistency across teams.
• Use analytics and feedback to refine and improve documentation quality and discoverability.
• Work with Sales Enablement and Support to identify common questions and address key knowledge gaps.

Requirements

What we are looking for

• 5+ years of experience as a Technical Writer documenting software products or platforms — ideally in a cloud, enterprise, or open-source technology environment.
• Proven ability to translate complex technical details into clear, actionable documentation.
• Experience collaborating on or improving public knowledge bases (structure, taxonomy, or search optimisation).
• Familiarity with docs-as-code workflows (Markdown, Git, CI/CD) or similar tools.
• Strong collaboration and communication skills across Product, Engineering, UX, and Support.
• Excellent attention to detail and consistency in writing style and tone.
  
  

Nice to Have

• Knowledge of Moodle or other LMS platforms 
• Experience with accessibility or localisation standards.
• Exposure to AI-driven search, in-product help, or chatbots.

Benefits

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect:

• Taking on a genuinely flexible, distributed role, working from anywhere in the world

• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and making a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.

Learn more about Moodle

Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide. 

Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.