Insurance Automotive Support Agent (German/English)

Are you passionate about the automotive industry and enjoy providing the best solutions for customers?

Do you excel in delivering exceptional customer solutions?

Would you like to be part of an existing journey within a renowned automotive company?

Then we might be looking for you!

The purpose of this role is to support and escalate regarding insurance claims into our client’s specific department in order to assure cost recovery.

Tasks contain:

• Gathering information from workshop and client;
• Assessing insurance claims submitted to policyholders;
• Verifying the accuracy of claim details, including personal information, policy coverage and claim amounts;
• Managing invoices received from authorized repair partners;
• Ensuring invoices are accurate and approve payments to the claims system;
• Investigating the circumstances of the claim, such as accidents, damages or medical reports;
• Gathering evidence and identifying any potential misrepresentation;
• Dialogue with the insurance company;
• Informing and negotiating with workshops;
• Processing policy applications to workshops;
• Documenting all decisions and transactions;
• Staying updated on industry regulations, company policies and best practice.