Technical Support Engineer

Come on board with Neo Group! We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a Technical Support Engineer with a strong technical foundation and excellent communication skills to support our partners in the dynamic software development industry. In this vital role, you will resolve diverse technical inquiries, troubleshoot platform and integration challenges, and be instrumental in delivering an exceptional experience for our partners and users. Success requires collaboration with internal teams and external stakeholders, demanding organization, responsibility, and resilience under pressure.

Responsibilities:

• Serve as the primary technical contact for our Marketing platforms.
• Diagnose and resolve issues related our Marketing platform.
• Collaborate effectively with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
• Communicate clearly and constructively with both technical and non-technical audiences.
• Develop and maintain support documentation, workflows, and knowledge base articles.
• Identify and propose improvements to processes and tools based on support trends and insights.

Requirements

• Technical aptitude and a solid grasp of web technologies (APIs, HTTP, browsers, logs, networking).

• Proven experience in a technical support, helpdesk, QA, or technical account management role.
• Exceptional communication and interpersonal skills (active listening, clear articulation, constructive feedback).
• Strong sense of ownership and responsibility, ensuring issues are followed through to resolution.
• Ability to remain calm and effective in fast-paced, high-pressure situations; adaptable and eager to learn.
• Excellent organizational and time-management skills.
• Fluency in Russian and Intermediate to Advanced English.

Benefits

• Enjoy 5 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!