Service Desk Operator (French & English)

What does it feel like to be a Service Desk Operator in Netcompany? 

As a Service Desk Operator you will:

• Log, categorize, prioritize, diagnose, resolve, escalate, and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regarding Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro).
• Manage logging and escalation cases by accurately logging all incidents and requests, categorizing and prioritizing them appropriately.
• Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support coverage. If needed you may be required to provide after-hours and on-call support. 
• Provide onsite & IMACD Support by intervening at user locations and perform Install, Move, Add, Change, and Decommission (IMACD) tasks.