Strategic Operations Manager - Sales Transformation

This is a hybrid role, requiring a minimum of two days a week in our London, Victoria office, in line with company policy.

The primary objectives of the role are to drive sales behaviour change in PA through the CSU (Central Support Unit) team and the Sales Transformation programme.  Each workstream within the CSU and the Transformation programme has a leader and a team.  The role is to drive the effectiveness of all, reporting to the Head of the CSU and supported by a Sales Operations Lead.

Responsibilities

The role would support market leads and the collaboration lead in the following specific areas: 

Overarching support to Sales.  Provide ad hoc project management, analysis and materials in support of the overall drive for improved sales, including: 

• Driving bid content management programme in preparation for AI bid writing tool implementation 
• Provide support to sales activation, sales campaigns, sector marketing campaigns and account best practice across PA 
• Structuring, gathering and making available bite size training workshops and facilitators in sales subjects (e.g. bid writing, win themes, commercial models, Relationship masterclasses etc.) 
• Developing and maintaining the onboarding training for all new CSU recruits 
• Maintaining all sales and CSU related SharePoint sites (Bid Manual, Sales Hub. Bidding Excellence, CSU, Bid Writing guides, Sales transformation etc.) 
• Become a super user (with support) on CRM, LinkedIn and other sales related platforms to provide best practice advice and guidance to the wider business (as opposed to technical support through Global Service Desk) 
• Support creation of Sales Board Papers, QBRs and other regular reports 

Support to Sales Transformation.  Working with the appropriate Partner and CSU leads, to ensure agreed deliverables are being progressed, barriers to progress identified and overcome, and that implementation is undertaken in such a way as to change sales behaviours within PA.  Specifically: 

• • •  
• Maintain agile way of working  
• Implement a strong governance process  
• Remain dissatisfied with deliverables until they have turned into behaviour change and impact 
• Integrate outputs and communications into campaigns to maximise impact 
• Provide progress reports and feedback through to Head of CSU, Head of Markets and the Client Committee as required 
• Provide and manage workshops, bite size sessions and campaigns