Portuguese Speaking Customer Service for Insurance industry

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Insurance industry. This role is ideal for individuals looking to leverage their language skills in a dynamic work environment while assisting clients with their insurance needs.

Responsibilities

• Provide excellent customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries about insurance policies, coverage options, and claims processes.
• Guide clients in understanding their insurance needs and help them select suitable products.
• Handle customer complaints and scenarios professionally, ensuring timely resolutions and client satisfaction.
• Maintain a comprehensive understanding of the company’s products, services, and policies.
• Document all customer interactions accurately to assist with continuous service enhancement.
• Collaborate with internal teams to streamline processes and improve customer service experiences.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the insurance or financial services sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong problem-solving abilities.
• Strong organizational skills and the ability to multitask effectively.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks