Italian Speaking Customer Support for Food Delivery Service Department

Join Patrique Mercier Recruitment JP as an Italian Speaking Customer Support Representative and relish the opportunity to make a difference in customers' experiences! This role involves supporting Italian-speaking clients with their inquiries and concerns while enjoying a fully paid relocation to beautiful Greece.

In this position, you'll be the voice of the brand, assisting customers with their orders, troubleshooting issues, and ensuring a seamless experience from start to finish. If you have a passion for excellent customer service, this could be the perfect chance to grow your career while experiencing the charm and culture of Greece.

This job requires relocation to Greece, even if some positions are remote from Greece. Relocation is paid within the European Union only.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients through phone, email, and chat.
• Assist customers with order inquiries, modifications, and issues related to deliveries.
• Handle complaints with empathy and professionalism to ensure customer satisfaction.
• Document customer interactions in the CRM system for record-keeping and future improvements.
• Work collaboratively with the operations team to resolve logistical challenges and ensure timely deliveries.
• Stay updated on menu offerings, promotions, and service changes to effectively assist customers.
• Participate in training programs to deepen product knowledge and customer service skills.

Requirements

• Fluent in Italian and English, both written and spoken.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Problem-solving skills and a positive attitude towards challenges.
• Previous experience in customer service is beneficial but not mandatory.
• Team player with a proactive approach to helping others.
• Willingness to relocate to Greece and immerse yourself in a new cultural experience.
• VALID EU-PASSPORT OR ID. RESIDENCY IS NOT ENOUGH, UNLESS YOU ARE ALREADY LIVING IN GREECE.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package (flight, transfer and hotel) !!NOTE!! ONLY WITHIN THE EUROPEAN UNION