System Administrator (CRM)

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

The client is a staffing and workforce solutions company specializing in the skilled trades. They connect highly qualified professionals in construction, manufacturing, engineering, and maintenance with companies in need of critical talent.

About the Role

As an Avionté System Administrator, you will be responsible for ensuring the stability, performance, and effective use of the Avionté platform within the organization. The role covers end to end system management, including installation, configuration, monitoring, and troubleshooting. It also involves providing user support, documenting processes, and maintaining best practices to ensure system reliability. In addition, the administrator will collaborate with cross-functional teams (HR, Finance, IT) to align system use with business goals, train staff on proper usage, and recommend improvements to enhance efficiency.

Key Responsibilities:

1. System Management

• Oversee and maintain Avionté software to ensure functionality and performance

• Install, configure, and update software applications and system components within the Avionté ecosystem

• Perform system monitoring and troubleshooting to minimize downtime and ensure system reliability

2. Performance Monitoring

• Monitor system performance and availability, identifying issues, and implementing solutions to improve efficiency

• Set up and manage logging systems to ensure accurate and timely troubleshooting

3. Support and Troubleshooting

• Provide technical support for users, addressing any issues related to the Avionté software or the overall system environment

• Work closely with other departments, such as IT and development teams, to resolve complex technical problems.

4. Documentation

• Document system configurations, processes, and troubleshooting procedures

• Create and maintain standard operating procedures for system administration tasks and best practices

5. Collaboration and Communication

• Collaborate with other departments (HR, Finance, etc.) to ensure system alignment with organizational goals

• Provide training and guidance to staff on the proper use of the Avionté system

• Submit best practices to increase process efficiencies to manager