Head of Bingo Chat Moderation

Ready to level up your career?

Are you a people-focused leader who turns complex operations into seamless experiences? We’re looking for a Head of Chat Moderation to enhance performance, efficiency, and player engagement through strong leadership and innovation.

Your influential mission. You will...

• Lead and develop the Chat Moderation team to deliver a safe, compliant, high-quality chat experience.
• Set and execute a clear moderation strategy; optimise tools, workflows, and automation with QA, Training, Product, and Ops.
• Champion player protection, consistent standards, and continuous improvement; build an inclusive, high-performance culture.
• Deliver measurable impact across operational excellence, community satisfaction, and commercial outcomes.
• Identify and implement opportunities to monetise the chat moderation function to increase revenue and profitability.