Junior Customer Technical Support Officer

Your influential mission. You will...  

• Provide first-level technical support to customers via phone, email, or chat
• Troubleshoot and resolve basic technical issues related to software, hardware, or network systems
• Document and track customer interactions and technical issues in the support system
• Escalate complex issues to senior technical support or engineering teams
• Assist in maintaining a knowledge base of common customer issues and solutions
• Ensure a high level of customer satisfaction by providing timely and effective support
• Collaborate with other team members to improve processes and customer service practices