Diamond Vendor Manager

About the Role

This position is ideal for someone with 2–5 years of experience in the diamond industry, looking to grow into a broader vendor management and operations function. The role requires a strong eye for detail, reliability, and the ability to manage multiple suppliers and shipments simultaneously.

Your duties will include:

• Coordinate daily office activities and operations to maintain efficiency and compliance with company policies.
• Maintain regular communication with suppliers on availability, pricing, and delivery timelines.
• Track vendor performance (on-time delivery, quality, accuracy) and follow up when standards aren’t met.
• Resolve day-to-day vendor issues including shipment delays, mismatched specs, or billing discrepancies.
• Scout and onboard new suppliers: collect documents, verify compliance, and set expectations.
• Review and negotiate pricing updates with vendors and share updates with internal teams.
• Maintain up-to-date records of supplier feeds, negotiated pricing, inventory availability, and contracts.
• Coordinate with accounting to reconcile supplier invoices, credit notes, outstanding balances, and refunds.
• Work closely with logistics partners (Brinks, Malca, Blue Dart, FedEx) for secure and timely dispatch/receipt of goods.
• Track supplier payments and ensure there are no delays or pending discrepancies.
• Flag recurring vendor or shipment issues to management and suggest practical solutions.
• Support sales, sourcing, and CX teams by quickly locating or sourcing diamonds/gemstones when needed.
• Draft invoices, arrange shipments, and record refunds for returned stock.
• Oversee the returns process and proactively push suppliers for timely refunds/credits.
• Ensure compliance with Indian import/export norms, GJEPC guidelines, and BDB regulations.
• Submit timely reports and prepare reconciliations for internal review.
• Assist colleagues with urgent operational needs whenever necessary.

Additional Requirements

• Comfortable traveling between Mumbai and Surat, including occasional weekend travel.
• Strong background in diamond operations, sales, procurement, or vendor management in the Indian industry.
• Exposure to international markets (especially US) is preferred 
• Strong communication skills in Hindi & Gujarati; English proficiency is a plus.
• Good knowledge of diamonds and gemstones (GIA or equivalent certification strongly preferred).
• Experience working in BDB and familiarity with trade practices and compliances.
• Ability to handle high-value goods with accuracy, responsibility, and confidentiality.
• Proficiency with basic software tools (Excel/Sheets, email, invoicing tools).
• Ability to work in a fast-paced environment with tight timelines.
• Strong follow-up skills and a willingness to take ownership of tasks end-to-end.
• Organized, reliable, and capable of managing multiple suppliers and shipments simultaneously.
• Comfortable working in environments where last-minute changes, re-negotiations, and urgent sourcing requests are common.
• Candidates must be comfortable working mid IST through mid EST to support global operations and supplier coordination.
• Problem-solving mindset with the ability to stay calm under pressure.