Sales Support Specialist

Sales Support Specialist

Job Overview

Are you highly organised with a passion for operational excellence and client service? Join a dynamic UK-based company as a Sales Support Specialist, where your role is pivotal in driving the sales process forward. You'll work closely with a high-performing sales team, preparing accurate quotes, managing orders, and ensuring seamless communication between clients and internal teams. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is for you.

R28 000

Key Responsibilities

• Prepare timely and accurate sales quotes, both simple and complex, aligned with customer needs and company policies.
• Acknowledge and process quotes and queries within designated SLAs.
• Submit deal registrations within 2 hours of request.
• Coordinate logistics, ensuring timely delivery of products and resolving any related issues.
• Provide proactive support to customers and sales team, including responding to enquiries and forwarding warm leads to account managers.
• Support the Sales Director with order tracking, reporting, and open enquiry management.
• Maintain accurate records and updates within the CRM system, including customer data, sales activities, recurring billing, and renewal opportunities.
• Generate detailed renewal opportunities for expiring software or hardware orders, including potential revenue and profit data.
• Continuously seek process improvements to streamline sales support operations.

Qualifications and Experience

• Minimum 2 years’ experience in a sales support, administration, or logistics coordination role.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities, with attention to detail.
• Comfortable working with CRMs and sales tracking tools.
• Able to meet tight deadlines and service level agreements.
• Proficient in Microsoft Office Suite (especially Excel and Outlook).
• Must have access to a reliable internet connection and a personal laptop.