Customer Support Lead - Spend Management

About the role

We are building a world-class Support team - committed to helping customers realise the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

• Take charge of Employee management platform issues for customers from start to finish - while working in a dynamic and fast-paced environment
• Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to manage employee data i.e. data management, automation, reports, permissions & approvals
• De-escalate and resolve issues by leveraging platform and industry expertise
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• Build mental muscle and become a product expert - you’ll be a go-to resource for both customers and coworkers
• Interact with cross-functional teams to identify areas where we can better serve our customer base through automation, added features, and/or process improvements

What you will need

• Bachelor's degree with strong academic performance 
• 4+ years of work experience in a customer/client-facing role
• A track record of:
• • Taking initiative with limited oversight
  • Problem-solving with a keen eye for details
  • Operating in a time-sensitive environment
  • Learning something new / synthesizing lots of information
  • Working in a cross-functional environment
  • Clearly expressing a point of view (oral and written)
  • Flexibility with changing job duties and responsibilities

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.