IT Service Analyst

Are you passionate about driving IT service excellence through smart platform solutions? We’re looking for a ServiceNow ITSM Analyst to join our dynamic IT team at Rotork. You’ll play a key role in enhancing and administering our ServiceNow platform, ensuring it supports seamless ITSM processes and aligns with business goals.

What you’ll do:

• Own and optimise the ServiceNow platform to support ITSM modules like Incident, Problem, Change, Request, and Knowledge Management.
• Collaborate with stakeholders to define requirements and deliver impactful solutions.
• Drive automation, integrations, and continuous improvement aligned with ITIL best practices.
• Provide technical support, training, and documentation to empower users and teams.
• Monitor platform updates and champion enhancements that add real value.

What you’ll bring:

• Experience in ServiceNow administration and ITSM process implementation.
• Strong understanding of ITIL principles and enterprise system integrations.
• A proactive mindset with a passion for improving service delivery.