Client Service Analyst

Following corporate established guidelines coordinate, and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization, and/or quality performance achievement. Evaluate process improvement opportunities, define process metrics, and develop improvement plans. Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence.

Positions Responsibilities:

• Gathers, analyzes and interprets data through inspection and evaluation of current processes. Analyze trends or variations to define the problems.
• Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings.
• Ensure conformance with overall company standards relating to documentation and record systems.
• Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
• Assist in planning and preparing quality, procedural and process training by coordinating or performing training with appropriate parties.
• Assist in the creation of presentations and training sessions for continuous improvement.
• Participates and leads in identified improvement projects as required.
• Performs other related duties and participates in special projects as assigned.