Monitoring Operator

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
• Manage mobile alarm call outs and provide solutions in a timely manner
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
• Ensure that all systems/databases are updated in a timely and accurate manner
• Provide client reports

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.