Collections Specialist

Job Summary:

The Collections Specialist will play a key role in maintaining healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection. In this position, the Collections Specialist will be responsible for following up on overdue accounts, resolving billing issues, and collaborating with internal teams and customers to achieve payment resolutions. The Collections Specialist will also provide strategic insights through regular reporting and process improvements to enhance collections efficiency.

What You’ll Do:

• Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate.
• Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts.
• Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements.
• Investigate and resolve billing discrepancies by collaborating with customers and internal teams.
• Develop and negotiate payment plans or settlements, ensuring that payment terms are clear and adhered to by all Generate and provide regular reports on the status of outstanding accounts, including aging reports and collection progress.
• Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.
• Work with the legal team to initiate collections actions for unpaid or unresponsive accounts in accordance with applicable regulations.