Customer Service (m/f/d) - French Speaker

Are you ready to advance your career at a leading company in the premium mobility sector? At SIXT, we are looking for a Support Representative for SIXT Ride – the premium chauffeur service – with fluent German and English skills, customer service experience, and a proactive attitude. We offer a 100% home office position from anywhere in Germany and the opportunity to grow within the automotive industry

Customer support is our top priority. Whether by phone, email, chat, or social media – in French or English – we're looking for people who are committed to finding effective solutions. Do you have experience in a call center or customer service? Then this position is perfect for you!

YOUR ROLE AT SIXT

• You act as the key interface between customers and drivers, working closely with your support team colleagues to ensure seamless communication
• You ensure that our excellent quality standards are met and that every customer gets safely from A to B
• You monitor the punctuality of drivers worldwide using specialized tools and organize suitable alternatives whenever necessary
• You assign every booked transfer to the appropriate driver and guarantee smooth coordination throughout the journey
• You ensure that drivers and customers find each other at airports, hotels, trade fairs, companies, or private locations—even when situations become chaotic
• You take care of every customer, whether celebrity or not, ensuring a consistently high-quality service experience

YOUR SKILLS MATTER

• Language You speak fluent French and good English (at least B2 level)
• Communication You enjoy working with partners and customers and bring excellent listening comprehension, communication skills, and empathy
• Problem-Solving You react quickly to new situations and possess strong problem analysis and problem-solving abilities
• Flexibility You are willing to work shifts and weekends
• Tools You are proficient in using a PC and common software
• Proactivity You are proactive and never hesitate to pick up the phone

WHAT WE OFFER YOU

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience