Head of Accommodations and Facilities

Overview

The Head of Accommodations and Facilities is a senior leadership role responsible for the strategic direction, operational management, and continuous improvement of Skyborne Airline Academy’s accommodation services and facilities infrastructure. This position ensures all living, learning, and working environments are safe, efficient, and aligned with Skyborne’s commitment to excellence.

The role demands exceptional leadership, project management, and analytical skills—balancing daily operations with long-term strategic initiatives. The successful candidate will foster collaboration across departments, leverage data-driven insights to inform decisions, and lead a high-performing team committed to quality, safety, and customer satisfaction.

Key Relationships:

•              Commercial Director

•              Accommodations & Facilities Teams

•              Pilot Trainees

•              Customer Support Team

•              Finance, HR, Marketing and IT Departments

•              External Vendors & Contractors

Key Responsibilities and Accountabilities:

• Lead, mentor, and develop a diverse team across accommodations and facilities.
• Establish clear goals, KPIs, and accountability measures for team members.
• Drive engagement through coaching, recognition, and professional development opportunities.
• Foster a collaborative culture emphasizing communication, ownership, and high service standards.
• Engage with senior leadership regularly to align departmental objectives with strategic goals.
• Oversee all aspects of student and staff housing operations, ensuring a safe, welcoming, and efficient environment.
• Implement streamlined room assignment, check-in/out, and maintenance workflows.
• Maintain standards of cleanliness, functionality, and compliance across all residential facilities.
• Use metrics and resident feedback to monitor satisfaction levels and identify improvement opportunities.
• Oversee all facility operations across instructional, administrative, and residential buildings.
• Plan and manage capital projects, renovations, and preventive maintenance schedules.
• Lead vendor and contractor relationships to ensure service quality, cost efficiency, and adherence to timelines.
• Apply project management principles to deliver initiatives on time and within budget.
• Monitor building systems and respond rapidly to maintenance or safety issues.
• Drive sustainability and energy-efficiency projects that align with organizational goals.
• Develop and maintain dashboards and performance metrics for accommodation utilization, maintenance turnaround, and cost efficiency.
• Provide regular reports and presentations to senior leadership summarizing operational performance, project updates, and strategic recommendations.
• Evaluate trends to anticipate maintenance needs, forecast budget requirements, and inform decision-making.
• Implement systems to track and improve service delivery and facility performance.
• Evaluate vendor performance and negotiate contracts to optimize value and quality.
• Maintain comprehensive documentation of inspections, repairs, purchases, and occupancy.
• Partner with HR, Finance, and IT to align resources, systems, and staffing with operational needs.
• Collaborate closely with the Customer Support Team to ensure a seamless trainee experience from arrival through graduation.
• Serve as a bridge between facilities operations and senior management, proactively communicating risks, opportunities, and progress.
• Ensure all facilities and housing operations comply with Skyborne’s Safety Management System (SMS) and Just Culture framework.
• Promote a safety-first mindset across all staff and residents.
• Accommodation occupancy and satisfaction scores
• Maintenance turnaround time and project completion rates
• Percentage of projects completed on time and within budget
• Budget adherence and cost savings achieved
• Team development and engagement metrics (e.g., coaching sessions, retention rates, performance review outcomes)
• Vendor contract quality and negotiation effectiveness
• Data accuracy and reporting timeliness for facilities and accommodation analytics
• Achievement of accommodation objectives (occupancy, quality standards, resident satisfaction)
• Cross-department collaboration and communication effectiveness
• Safety compliance and audit results