Project Manager

Job Title: Project Manager

Department: Operations

Reports to: Senior Project Manager

Job Summary

We are seeking a passionate and results-driven Non-Technical Project Manager to join our team. The Project Manager ensures all onboarding projects stay on track and launch on time.  Project Managers assign tasks promptly to internal teams and guide clients through the 5–10 week onboarding process. The Project Manager will oversee and coordinate daily operational activities across multiple projects. The ideal candidate will have a strong background in managing workflows, balancing competing priorities, and ensuring smooth execution of day-to-day business operations. This role requires excellent multitasking, communication, and problem-solving skills to manage timelines, resources, and stakeholder expectations effectively.

The Non-Technical Project Manager (no Agile or scrum) will work closely with cross-functional teams to streamline processes, monitor project progress, and ensure deliverables are completed on time and within scope. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and excels at keeping projects moving forward through organization, accountability, and collaboration.

This is a full time, fully remote position in a very fast-paced environment requiring high attention to detail. Must reside in the United States. During busy times, more than 40 hours per week may be required.

• FULL TIME, SALARIED
• $60k- $65k per year
• Benefits include: Health/Dental/Vision Insurance, Paid Time Off, Sick Time, Life Insurance, Short and Long Term Disability and 401k with match
• Remote position with the ability to work anywhere
• Work a 9/80 schedule - This means you have every other Friday off!
• Must reside in the United States
• Ability to work for a company that values their people and their talents
• Supportive and empowering work culture environment

Supervisory Responsibilities

• None

Duties/Responsibilities

• Manage multiple client projects from start to finish, ensuring deadlines, client expectations, and SMC standards are met
• Prepare, organize, and maintain onboarding documents; gather and track needed assets from clients and internal teams
• Create project plans and schedules in ClickUp, assigning tasks, managing cases, and monitoring progress across concurrent projects
• Lead and provide clear direction to internal teams responsible for building client websites and assets
• Collaborate with Support Specialists, Growth Coaches, and other departments to define project scope, requirements, and resources
• Keep projects moving by identifying and resolving bottlenecks, updating information in Hubspot and ensuring seamless handoffs between phases
• Communicate status updates and next steps to Growth Coaches, Senior Project Manager and most importantly, the client
• Host at least two major meetings with the client, Growth Coach, and Marketing teams; follow through on action items, with additional client meetings as needed
• Maintain knowledge of SOPs, company processes, and handle incoming requests in a timely manner
• Perform additional duties as assigned

Basic Qualifications

• Bachelor’s degree or equivalent experience
• 3-5+ years of project management or equivalent experience
• Ability to lead and delegate complex tasks to team members
• Experience with data input and case/task management
• Experience with project management & CRM tools such as ClickUp, Asana, Notion, TaskRay, Salesforce, Hubspot, Vitally, etc. 
• Experience in Microsoft and Google Suite Products
• Excellent verbal and written communication skills 
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Ability to prioritize tasks, determine action items and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proven ability to consistently meet or exceed deadline expectations
• Collaborative relationship builder
• Ability to identify roadblocks and obstacles and strategize solutions to overcome them
• Ability to effectively manage resources
• Driven to deliver results

Preferred Qualifications

• 2+ years dental industry experience or knowledge
• Experience with website management preferred

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

This Role Will Fit Like A Glove For:

• Someone who is passionate, a go-getter and not afraid of personal development
• Someone who understands the customer-first mentality
• Someone who likes to be busy and positively challenged in the workplace
• Someone who is self-aware and has a growth mindset
• Someone who is flexible, self-confident and out-going
• Someone who is self-motivated and doesn’t need a manager instructing them on what to do
• Someone who values documentation and processes