Client Service Supervisor (Office Services)
Job Overview
Position Overview
The Office Services Supervisor will oversee a team of 10+ professionals supporting national operations across multiple service lines, including Reception/Hospitality Services, Mail Services, and Print Production. This role is responsible for ensuring exceptional client experience, operational excellence, and team performance within a fast-paced, professional environment. Client is a Private Equity Firm headquartered in NYC
The ideal candidate is a hands-on leader with strong organizational, communication, and people management skills who thrives in a client-focused and hospitality-driven culture.
Key Responsibilities
• Supervise and motivate a team of 16 employees across Reception, Mail & Print.
• Ensure all office services are delivered in line with SPS and client service level agreements (SLAs).
• Background in a fast-paced, high-profile office environment with 500+ daily employees and visitors
• Foster a client-first mindset with a focus on professionalism, responsiveness, and attention to detail.
• Partner closely with client stakeholders and SPS leadership to identify process improvements and enhance the employee and visitor experience.
• Oversee scheduling, staffing, payroll, and training to maintain consistent service coverage across locations.
• Monitor workflow, productivity, and quality metrics; provide performance feedback and conduct regular evaluations.
• Manage vendor relationships and supply inventory for mail and print operations.
• Develop and maintain standard operating procedures (SOPs) for all service lines.
• Support onboarding and ongoing development of receptionists to ensure a polished, high-touch front-of-house presence.
• Collaborate on initiatives related to workplace experience, events, and client hospitality programs.
Qualifications
• Minimum 3 years of supervisory or management experience in office services, corporate hospitality, or facilities operations.
• Experience overseeing reception with either mail or print functions. Ideally, multi-site with varying service lines
• Strong leadership and interpersonal skills with the ability to motivate and engage diverse teams.
• Exceptional client service orientation, with experience in corporate or financial services environments preferred.
• Proven ability to manage competing priorities and deliver results in a fast-paced, professional setting.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite; experience with mail and print systems a plus.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
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