Medical Virtual Assistant- Front Desk/ Admin (MedSpa/Aesthetic)
Job Overview
About the Role:
We are seeking a friendly, engaging, and highly communicative Medical Virtual Assistant with proven MedSpa or Aesthetic clinic experience to join our team. The ideal candidate will be confident in handling patient interactions, explaining procedures in a clear and reassuring manner, and managing both inbound and outbound calls, insurance verification and scheduling appointments.
Responsibilities
- Serve as the first point of contact for patients via phone, email, and other communication channels
- Clearly explain aesthetic and MedSpa procedures, pricing, and pre/post-care instructions
- Handle inbound and outbound calls with professionalism and warmth
- Schedule appointments and manage bookings in PatientNow EMR.
- Document patient inquiries and follow-up actions accurately
- Insurance Verification
- Collaborate with the team to ensure smooth clinic operations
Requirements
- Must have MedSpa/Aesthetic clinic experience
- PatientNow EMR experience is a plus
- Exceptional communication skills with minimal to no accent
- Friendly, bubbly, and approachable personality
- Strong attention to detail and organizational skills
- Ability to work independently and maintain professionalism in a remote setting