Bilingual Medical Office Assistant

We are seeking a Bilingual (Spanish/English) Medical Office Coordinator to support our client’s clinic operations and deliver an outstanding patient experience. In this role, you’ll handle patient calls, coordinate appointments, manage medication refills, and complete insurance prior authorizations.

Key Responsibilities

• Handle inbound and outbound calls to assist with appointment scheduling, patient coordination, and follow-ups.
• Manage medication refill requests, including insurance verification and communication with providers.
• Prepare and submit prior authorizations, with accuracy and attention to detail.
• Support patient check-ins and registration to ensure a smooth and welcoming experience.
• Maintain accurate and up-to-date documentation within eClinicalWorks (eCW) and other clinic systems.
• Collaborate closely with clinical and administrative staff to promote efficient patient flow and seamless daily operations.

Requirements

• Bilingual proficiency in Spanish and English is required.
• Minimum of 1 year of experience as a Medical Virtual Assistant in a medical office setting.
• Experience handling prior authorizations is required.
• Previous experience in patient scheduling and coordination.
• Proficiency in eClinicalWorks (eCW) is preferred.
• Exceptional organizational skills with a keen eye for detail and accuracy.
• Excellent communication and interpersonal skills to foster effective collaboration with patients and team members.

Please note, this is a full-time position (40 hours per week) with a starting pay rate of $7 per hour.