Bilingual Intake Specialist - Mental Health Practice

We are seeking a highly empathetic and organized Intake Specialist to join our client's mental health practice. In this role, you will serve as the first point of contact for our clients, ensuring a smooth intake process and helping match patients with the right clinicians.

Key Responsibilities:

• Schedule patient appointments and manage calendar coordination.
• Verify patient insurance information and collect necessary documents.
• Conduct patient intake, including sending and reviewing online forms.
• Assist in matching patients with appropriate clinicians based on needs.
• Provide empathetic support to clients and maintain professional communication.
• Utilize sales and client engagement skills to encourage service uptake and engagement.

Requirements

• At least 1 year of experience in a U.S. mental health practice is required, specifically in an intake specialist, front desk or similar role.

• Strong empathy and the ability to connect with clients.
• Experience with appointment scheduling, insurance verification, and patient intake.
• Excellent communication and organizational skills.

Please note that this is a full-time position (40 hours per week) with a pay rate of $7 per hour. The work schedule is Monday through Friday, from 9:00 AM to 5:00 PM EST.