Front Desk Receptionist - Family Medicine

We are seeking a reliable, detail-oriented, and patient-focused Front Desk Receptionist to support our client’s medical practice. The ideal candidate will excel in patient communication, administrative coordination, and insurance-related tasks. Proficiency with TEBRA (formerly Kareo) is required for this role.

Key Responsibilities

• Manage a high volume of inbound and outbound calls with professionalism, accuracy, and empathy.
• Assist patients with appointment scheduling, general inquiries, and practice-related support.
• Conduct follow-up calls for patient no-shows or cancellations to ensure continuity of care.
• Complete accurate and timely insurance verifications for all new and existing patients.
• Process prior authorizations for medications and treatments in alignment with insurance guidelines.
• Maintain organized, up-to-date, and accurate patient records within TEBRA.
• Ensure compliance with HIPAA regulations and practice policies at all times.

Requirements

• Minimum 1 year of experience in a medical office or healthcare administrative setting.
• TEBRA (Kareo) experience is required — no exceptions.
• Strong knowledge of medical insurance plans and verification procedures.
• Hands-on experience with medication prior authorizations.
• Excellent communication skills with the ability to multitask and stay organized.
• Professional, compassionate, and able to thrive in a fast-paced environment.

This is a full-time, 40-hour-per-week contractor position, scheduled from 8:00 a.m. to 5:00 p.m. EST. The hourly rate ranges from $6 to $8, depending on experience and skill level.