Smart Hands Specialist

POSITION PURPOSE

The Site Services Technician (SST) is responsible for physical installation and de-installation of IT equipment, network cabling and power whips in the data hall, remote hands support and escorting of non-badged visitors that have a valid business need to access the data hall.

RESPONSIBILITIES

• Perform power cycles, physical equipment, and IT cabling inspections
• Receive, review, and install IT hardware components (server, device, or network) as directed
• Upgrade or replace failed components as directed
• Install, terminate, test, and troubleshoot IT cabling (single and multi-mode fiber, co-axe, copper, Cat5, Cat6, etc.)
• Properly label, comb, and bundle IT cables in accordance with T5FM and customer standards
• Good understanding of the installation practices for rack mountable IT equipment within a data center environment (i.e., Cisco, HP, and Dell)
• Remove and de-commission IT hardware as directed
• Handle storage media
• Loop-back testing for Telco circuits (DS1, DS3, OC-3 and OC-12, etc.)
• Troubleshoot issues by providing first-hand observation of IT hardware components to customer IT team
• Receive, respond, and resolve Break / Fix (incident) engagements within established timeframes or escalate promptly if they cannot be resolved within that period
• Receive, assess, and complete IT equipment & infrastructure installation, relocation and decommission requests (change) within established timeframes and to applicable internal, manufacture, and/or industry standards
• Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)
• Receive, assess, and complete patching / de-patching requests (both copper and fiber) within established SLA timeframes and to applicable internal, manufacture, and/or industry, standards
• Carry out daily checks of the data halls, keeping records of your findings
• Ensure that all records are updated in applicable tools and systems following any changes made
• Receive and track inventory for maintenance purposes
• Escort and monitor outside contractors, vendors, and third-party engineers; ensure they are abiding by facility work rules
• Follow T5 data center and customer corporate policies and procedures
• Adhere to all safety laws
• Complete other such duties consistent with your role as you may be assigned by T5FM or customer management