Incident Management Analyst - Contract

Key Responsibilities:

• Act as the first point of contact for Event Management, supporting customers and internal teams with monitoring and event-handling queries.
• Co-ordinate daily team responses to committed work and operational tasks.
• Maintain operational hygiene of assigned systems, including:
  - User account and permissions reviews
  - Ensuring monitoring software components remain on supported versions
• Monitor and triage events, logging and categorising incidents, escalating when required.
• Proactively identify and remediate potential service issues before they impact customers.
• Document processes, reporting, and contribute to continuous improvement initiatives.
• Collaborate across ITSM, Operations, and Service Delivery for seamless end-to-end service.

What We’re Looking For:

• Flexible, enthusiastic, and highly motivated with a willingness to learn.
• Strong analytical, organisational, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Team player with a professional approach that builds customer satisfaction.
• Ability to influence, consult, and resolve issues across all levels of the organisation.