Service Desk Analyst (1st Line) - Contract

Key Responsibilities:

• Act as the first point of contact for customers via telephone, email, and the customer portal.
• Log tickets accurately with high attention to detail using the ticket management system.
• Carry out basic incident resolution (first-time fixes) where possible.
• Proactively handle customer queries in a timely and professional manner.
• Maintain a positive attitude and consistently deliver a high level of customer service.
• Adapt to additional duties that may arise due to changing business needs.