Service Desk Analyst (1st Line support) - Contract

Key Responsibilities:

• Act as a routine contact point, receiving and handling requests for support from internal
• business users.
• Respond to a broad range of support activities by providing information to fulfil requests
• or enable incident resolution.
• Provide first line fault investigation and diagnosis, and promptly allocate unresolved
• issues as appropriate.
• Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.
• Assist users in defining their access rights and privileges.
• Perform security administration tasks and resolve security administration issues.
• Investigate minor security breaches in accordance with established procedures.
• Contribute to the creation of support documentation