Order Management Specialist - IT

Providing support to the Sales team with in services and product opportunities. Being a good communicator, relationship builder, confident, exhibit excellent administrative skills, have good attention to detail along with a “can do” attitude, to best support Sales, our customers and our Finance Team.

Key Responsibilities:

• Managing daily the sales teams’ requests and issues.
• Working with our suppliers to obtain pricing for an array of hardware, software & services
• Working with our vendors to negotiate discount levels and utilising available vendor programmes
• Processing orders on internal systems
• Liaising with customers, providing quotations and order updates.
• Providing administrative support as and when required and acting as the office point of contact for the team
• Request quotes from supplier and distribution
• Chasing order placement, and providing progress updates Sales Forecast/CRM
• Responsible for obtaining weekly updates from the Sales Team to ensure all opportunities are updated and correct in the internal forecasting tool
• Converting opportunities to “won” as orders received
• Cloning renewal opportunities
• Taking an active role to ensure the company meets forecasted product targets 
• Various other duties to include; Escalate pricing as required, Creating customer quotes, Raising purchase orders, Chasing order placement, Liaise with suppliers to update on orders, Coordinate shipping, Trigger billing

Key Skills and Experience

• Must possess strong administrative skills
• Accurate keying / data input skills
• Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM is highly desirable
• Excellent communication skills both oral and written
• High level of accuracy and attention to detail
• Dynamics365 and Salesforce experience desirable