Provisioning Coordinator

Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered.

• Managing end to end circuit provisioning including customer ceases
• Taking ownership of orders from inception to customer handover
• Managing a large volume of customer accounts and their on-going provisioning projects
• Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers.
• Ensuring regular status updates are issued to end customers
• Creating customer paperwork for customer requirement,
• Liaising with operational teams for delivery of services,
• Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services
• Providing administrative support as and when required