Head of Order Management

Hybrid Role – Wisborough Green, Belfast or London. 

Job Title: Head of Order Management
We’re looking for an organised, proactive and commercially minded Head of Order Management to oversee the end-to-end accuracy, processing and delivery of customer orders. You will manage a busy operations team, drive forecasting performance, improve processes, and act as a key liaison point between Sales, Procurement, Finance and Service Delivery.

Key Responsibilities

• Oversee accurate processing of all product and service orders, ensuring correct reporting into Sales Operations.
• Drive performance against product and forecasted targets.
• Allocate workloads and tasks fairly across the team, ensuring strong alignment with Account Managers.
• Interpret complex service orders and coordinate equipment delivery and service procurement.
• Support bid and tender activity, ensuring operational capability, resource planning and cost capture.
• Own and enhance team processes in line with wider business goals.
• Act as an escalation point for customer order or support issues.
• Ensure all sales opportunities and pipeline data are recorded accurately in internal systems.
• Build strong internal and external relationships with Procurement, Sales, Finance, Service Delivery and key suppliers.
• Share technical knowledge, drive best practice and champion continuous improvement.
• Lead 1:1s and team meetings, manage KPIs, performance reviews and identify training needs.
• Provide hands-on operational cover when required.
• Approve orders and support the Head of Procurement with ad-hoc projects.
• What We’re Looking For
• Experience in order management, service operations or sales support.
• Strong leadership skills with the ability to motivate, coach and develop a team.
• Excellent attention to detail, organisational ability and stakeholder management.
• A positive, solutions-focused approach with the ability to drive change.
• Flexibility to work in a hybrid pattern across Wisborough Green, Belfast or London.