Back Office Specialist with Italian - Remote from Spain

We are looking for a detail-oriented and autonomous Back Office Specialist to manage relocation cases for client equipment transfers between sites. Each case operates as a mini-project, requiring administrative coordination, budget negotiation, and collaboration across departments.

Main responsibilities:

• Working on quotes / quote acceptance and customer returns / Tracking numbers & missing documentation.
• Working with the relocation team and schedulers to ensure the Purchase Order is available to cover transportation services etc.
• Contacting customers and supplying all necessary documents and information.
• Explaining to the customer how the quote is set up, clarifying questions concerning trail and labor as well as part prices and discounts.
• Contact the customer and arrange the pick up with the carrier, when parts need to be collected
• Do the follow up with the customer after shipping the replacement parts of the defective module

Requirements

• Experience on data management, quality and cleaning
• Native/advanced level of Italian and Spanish
• B2 level of English or higher.
• Experienced user in CRM.
• Quick to learn new processes and tools
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Spain

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• A full-time position with working hours from Monday to Friday from 9am to 6pm.

• Salary: 39h- 20.200€ gross/year + 1.800€ gross/year attendance bonus.

• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.