Remote Customer Success Specialist (Philippines-Based | Night Shift)

👤 Who You Are (A-Players Only)

We hire A-Players only — proactive, reliable, and emotionally intelligent professionals who take pride in helping customers succeed.

✔ 2+ years of Customer Success or Customer Service experience — You’ve supported clients, managed communication, and handled CRM workflows
✔ Strong English communication skills — Clear, confident, and empathetic over phone, chat, and email
✔ Tech-savvy — You’re comfortable using tools like GoHighLevel (GHL), Fieldd (optional), Google Suite and Notion
✔ CRM discipline — You log every interaction, manage follow-ups, and stay organized
✔ Customer-obsessed — You genuinely care about helping customers and stay with them until their issue is fully resolved
✔ Self-motivated and coachable — You take initiative, accept feedback, and continuously improve
✔ Reliable setup — Stable internet (20 Mbps+), power backup, and professional home office
✔ Team-first mentality — You collaborate smoothly and help teammates succeed

🖥️ Technical Requirements

✔ Quiet, professional home workspace
✔ Reliable internet (20 Mbps minimum) + backup option
✔ Quality headset and webcam for calls and meetings
✔ Experience with GHL, Fieldd (optional), Google Suite, Notion, and CRM tools

🕒 Schedule & Setup

• Remote — 100% work-from-home

• Shift — 3:00 AM to 11:00 AM PH Time (aligns with US business hours)

• Days Off — weekdays off

• Must be responsive during working hours
  

💰 Compensation & Growth

✔ $800 USD per month (base pay)
✔ Continuous training — Learn new tools, systems, and customer success strategies
✔ Supportive culture — Work with a driven, collaborative remote team

🔥 What You’ll Do

✔ Provide outstanding support to customers via chat, email, and phone
✔ Own customer issues from start to finish — you don’t stop until the problem is solved and the customer is happy
✔ Maintain accurate CRM and Notion records of all communications
✔ Collaborate with internal teams to resolve customer issues efficiently
✔ Follow up with customers to ensure satisfaction and retention
✔ Contribute to process improvements and knowledge sharing

🚀 Why Join Us

✔ Stable, full-time remote opportunity with real growth potential
✔ Hands-on experience with top-tier CRM tools (GHL & Fieldd)
✔ Fast-growing company that values initiative and accountability
✔ Supportive leadership — we reward results, not just activity
✔ Be part of a motivated, high-performing remote team

Ready to Be Part of a Growing Remote Team?

If you’re a confident communicator who loves helping customers succeed — and you’re ready to grow with a dynamic, remote-first company — we want to hear from you.

👉 Apply now and start building your career with a team that values excellence, empathy, and growth.