Front Office Manager

A fantastic opportunity has arisen at The July London Victoria!  We’re on the lookout for a Front Office Manager to join our vibrant aparthotel family. This stunning, sustainable city oasis features 114 beautifully designed studios and two spacious residential apartments. But it’s more than just a place to stay, it's a place to live, meet and connect. Our in-house restaurant, bar, and deli will serve not only hotel guests but also our neighbours, keeping the atmosphere lively from early mornings to late evenings.

The Job 

At The July, we’re all about great service, awesome teamwork, and having fun while we do it. We’re looking for a Front Office Manager who brings energy, a smile, and a passion for making every guest feel at home. In this role, you’ll be at the heart of our front desk, leading and inspiring the team while ensuring smooth day-to-day operations. You’ll oversee arrivals and departures, handle special requests, greet VIPs, and make sure every detail runs seamlessly across departments. A key part of the role is maintaining brand standards while providing ongoing coaching and training to team members. You’ll also handle escalated complaints, review guest feedback, and work closely with the General Manager to drive service improvements. Performance reviews, employee support, and keeping the team motivated and well-informed are all part of your day-to-day, alongside ensuring Health & Safety compliance. If you love people, love leading a team, and love creating unforgettable guest experiences, this could be your next adventure!