IT Events Administrator

About Ticketek Entertainment Group 

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! 

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. 

The Role

As the IT Event Administrator in Victoria, you will be attending some of the biggest and best events across Australia to deliver IT services for our clients, venues and events. This role is ideal for someone with at least 3 years’ experience who enjoys an active and dynamic IT role outside the office. 

Requirements

What does a day in the life look like? 

As an IT Event Administrator, your role will be to:

• Ensure there is best-in-class on-site IT support at Ticketek events (and thereby satisfy our client's contractual obligations) 
• Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events 
• Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues.
• Coordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP’s etc..
• Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
• Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
• Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system.

About you 

Qualifications & Experience

• Have hands on experience in a technician and/or support specialist role.
• Have experience in working in live events.
• Be able to work under pressure.
• Have a customer focused approach to solving customer issues.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills and ability to prioritize and meet tight deadlines.
• Results-oriented, energetic and innovative approach to work.
• A current Full Australian driver's license.

Desirable experience and skills:

• Prior use of ticketing system/s.
• Windows 10/11 and server 2016 or greater experience.
• Microsoft SQL 2017 or greater familiarity 
• Cisco networking experience demonstrated by suitable Cisco qualification.
• Broad network (LAN/WAN) and server experience.
• Familiarity with patron access control solutions desirable 

Other key considerations for this position

• Due to the nature of this role, work is required outside of business hours and on the weekend.
• lift/carry more than 5kg from time to time
• spend extended periods of time on your feet at events

Benefits

Here’s a taste of what TEG offers:  

• Complimentary event tickets 

• Birthday and volunteering leave 

• Wellbeing discounts & flu vaccinations 

• Paid parental leave & free employee support (EAP) 

• Global rewards and recognition 

• Learning, development & career pathways 

• A diverse, inclusive, and passionate team 

Equal opportunities 

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.  

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.  

*Only direct applications will be considered. No recruiters please*